Overview

Our return and exchange policy is valid for 7 days from the date of order delivery. If 7 days have passed since your receipt of the items, we cannot offer an exchange or refund.

To qualify for a return or replacement, your product must remain:

  • Completely unopened, unused, and in the exact condition received.
  • With all original protective seals, safety caps, and packaging intact.
  • Supported by an official invoice, order confirmation number, or proof of purchase.

Non-Returnable & Regulated Health Items

Due to strict health, sanitary, and temperature-control regulations governing pharmaceutical, nutritional, and dermo-cosmetic products, the following items cannot be returned or refunded once opened:

  • Dietary supplements, herbal formulas, and superfoods with broken safety seals.
  • Cosmetic products, creams, serums, and personal care items that have been unsealed or sampled.
  • Clearance items, promotional bundles, or special-order wholesale shipments.

Damaged, Defective, or Incorrect Items

We replace items solely if they arrive defective, damaged in transit, or do not match your confirmed purchase order. If you detect any defect or fulfillment discrepancy:

  1. Inspect your shipment immediately upon arrival.
  2. Contact our support team within 48 hours of receipt via our official communication channels.
  3. Provide your order number alongside clear photographic evidence of the damaged parcel or incorrect item.
  4. Upon verification, we will arrange a direct replacement or issue a full reimbursement at zero extra cost.

Inspection and Approval

Upon receiving your returned package at our warehouse, our quality control team will inspect the item to verify seal integrity and condition. We will notify you of the approval or rejection of your claim.

  • Approved Returns: Reimbursement will be processed via your original method of payment or by bank transfer within 5 to 10 business days.
  • Cash on Delivery (COD) Orders: Approved refunds for COD orders will be transferred directly to your designated bank account.

Shipping & Return Logistics

  • If the return is due to our error (wrong item or factory defect), Pharmavibe covers all return collection and re-delivery charges.
  • If a return or exchange is initiated for reasons not resulting from company error (and meets all eligibility criteria), the customer remains responsible for standard courier and handling costs.
  • We recommend utilizing our authorized delivery partners to ensure package tracking and safe return handling.

Wholesale & B2B Orders

Commercial wholesale distributions and bulk purchase agreements are governed by formal business supply contracts. Return authorizations for wholesale consignments require prior written approval from our management.

Need Help?

For inquiries related to returns, exchanges, or shipment issues, reach out directly through our website contact form or our official customer support phone lines.